FAQ

Can Oukitel rugged smartwatches connect to non-Oukitel devices?	Yes, they can.
What is the brightness level of the Oukitel RT7 Rugged Tablet?	It features an IPS LCD display with 400 nits brightness.
How long does the battery last on Oukitel devices?	Battery life depends on usage and capacity. Typically, 10 000mah battery lasts a minimum of 2-3 full days.
How long does the battery last on Oukitel smartwatches?	The BT80 lasts up to 8 days on a single charge, while the BT50 lasts around 2 days.
Do you have a physical address?	Yes, our offices are located in Bryanston, Sandton.
Are you the same company as Oukitel Store?	No, we are not. Oukitel Store (Pty) Ltd is not affiliated, associated, authorized, endorsed by, or in any way officially connected with the Oukitel brand, Tsukuru (Pty) Ltd, Oukitel South Africa, Oukitel Global, or any of its subsidiaries or its affiliates. They use the "Oukitel" brand name in their company name without any authorization from the trademark owner.
Do Oukitel devices support SD cards?	Yes, they do.
Do Oukitel devices support Bluetooth and Wi-Fi connectivity?	Yes, they support both.
Do you offer a 5G rugged tablet?	Yes, the Oukitel RT7 5G.
Do you have a 5G non-rugged smartphone?	Yes, the Oukitel C50.
Is the charging port or screen replacement covered under the manufacturer’s warranty?	No, these are considered user faults and are not covered.
Does the Oukitel WP23 have a headphone jack?	No, it does not, but you can use an OTG cable to connect headphones through the charging port.
How do I back up data on an Oukitel device?	- Connect to a stable Wi-Fi network. - Enable Google Backup under Settings > Google or Accounts and Backup > Backup > Enable Back up to Google Drive. - Select data to back up (e.g., apps, photos, contacts). - Tap Back Up Now to initiate. - Verify the backup via the Google Drive app under Menu > Backups. Alternatively, use third-party apps like OneDrive or Dropbox.
How do I factory reset my Oukitel device?	Watch this tutorial: Factory Reset Video.
Does the Oukitel OT6 have SIM and SD card slots?	No, it’s a Wi-Fi-only tablet, but it does have an SD card slot.
Which Oukitel devices support two SIM cards and an SD card simultaneously?	The following models: Oukitel C35, C33, WP19, WP17, and others.
Can Oukitel devices upgrade from Android 13 to Android 14?	No, they only receive software updates within the same Android version.
Do you sell Windows tablets?	No, but we can order for you if you need 10 or more units.
Do you accept trade-ins for Oukitel devices?	No, we do not offer trade-ins.
How long does delivery take?	Delivery takes 3–5 business days.
Do you deliver outside South Africa?	No, we only deliver within South Africa. If you would like to place an export order, please contact us via sales@oukitel.co.za
Do you offer contracts?	No, but we partner with Float, PayFlex, and MobiCred for credit options. Learn more: Apply for Credit.
Can I buy a device if I’m on the credit bureau?	Yes, if you pay in cash.
Do Oukitel devices support wireless charging?	No, it does not.
Which Oukitel phones have NFC?	Models include WP30 Pro, WP23, WP23 Pro, WP28S, WP28E, WP32, WP38, RT3, WP50, WP52, WP35S, RT3 Pro, and WP33 Pro.
How do I connect to Wi-Fi on my Oukitel device?	- Unlock your phone and open the Settings app. - Navigate to Wi-Fi under Connections/Network settings. - Turn on Wi-Fi, select your network, and enter the password. - Tap Connect to complete.
Will my Oukitel device receive Android updates?	Yes, but only updates within the current Android version.
Do Oukitel devices come with a gallery app?	No, but you can download one from the Google Play Store.
How do I download a gallery app?	- Open Google Play Store. - Search for a gallery app (e.g., Google Photos). - Select and install the app.
What’s the repair turnaround time?	Repairs typically take 3–5 business days.
How do I clear cookies and cache on an Android device?	Watch our tutorial here: YouTube Channel.
How do I increase virtual RAM on an Oukitel device?	Watch this guide: Increase Virtual RAM.